Terms & Conditions

Terms & Conditions

Welcome to Ember. These Terms & Conditions (“Terms”) govern your use of our website emberluxwear.com and the purchase of products from us. By accessing our site or placing an order, you agree to these Terms. Please read them carefully before using our services.

1. General

  • This website is operated by Ember – Digixpoint.

  • By using our site, you confirm that you are at least 18 years of age or have parental/guardian consent.

  • We reserve the right to update, change, or replace any part of these Terms at any time. Continued use of the site means you accept any updates.

2. Products & Services

  • All descriptions, images, and prices of products on our site are accurate to the best of our knowledge.

  • We reserve the right to discontinue any product at any time without notice.

  • Product colors may vary slightly due to screen/monitor settings.

3. Pricing & Payments

  • All prices displayed are in INR (₹) unless stated otherwise.

  • Payments are processed securely through trusted third-party gateways (e.g., Razorpay, PayU). We do not store your full payment details.

  • We reserve the right to change prices at any time, but confirmed orders will not be affected.

4. Orders & Acceptance

  • Placing an order does not guarantee acceptance. We may refuse or cancel any order due to stock unavailability, incorrect pricing, or suspected fraud.

  • Once your order is confirmed, you will receive an email confirmation with order details.

5. Shipping & Delivery

  • We ship orders to addresses within India. Delivery timelines may vary depending on your location.

  • Shipping charges (if applicable) will be displayed at checkout.

  • Ember is not responsible for delays caused by courier partners, natural events, or unforeseen circumstances.

6. Returns & Refunds

  • Returns or exchanges are accepted only if the product is unused, in original packaging, and reported within 7 days of delivery.

  • Refunds (if approved) will be processed to your original payment method within 7–10 business days.

  • Certain items (e.g., sale items, personalized/custom products) may not be eligible for return/refund. Please check our Return Policy for details.

7. User Responsibilities

By using our site, you agree:

  • Not to misuse the website for fraudulent or unlawful purposes.

  • Not to copy, distribute, or exploit our content, designs, or intellectual property without permission.

  • To provide accurate information while registering or placing orders.

8. Intellectual Property

All logos, designs, images, and content on ember.digixpoint.com are the property of Ember – Digixpoint. Unauthorized use is strictly prohibited.

9. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our total liability for any claim shall not exceed the amount you paid for the product purchased.

10. Governing Law

These Terms & Conditions shall be governed by and construed under the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Your City, State].

11. Contact Us

For any queries regarding these Terms & Conditions, please contact us:

Ember – Digixpoint
📧 Email: info@emberluxwear.com
📍 Address: Plot No – 516 Phase 5 UDHYOG VIHAR Gurugram Haryana, 122016

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